Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the LamyaAI platform, websites, dashboards, APIs, and related services (together, the “Service”). LamyaAI is a product of Lenga Technologies Limited, a company incorporated in the Republic of Zambia (“LamyaAI,” “we,” “us,” or “our”). By creating an account, or by accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation.

If you do not agree to these Terms, you must not use the Service.

2. The Service

LamyaAI provides a platform that lets businesses build, deploy, and manage artificial-intelligence voice agents that place and receive telephone calls on your behalf. This includes inbound and outbound calling, speech recognition and synthesis, call routing, phone number provisioning, transcripts, analytics, and related tooling.

The Service relies on third-party providers for telephony, speech and language processing, and payments. Your use of those underlying services may be subject to their own terms, and their availability is outside our direct control.

3. Eligibility and Accounts

• You must be at least 18 years old and legally able to enter into a binding contract.
• You must provide accurate, current, and complete registration information and keep it up to date.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use or suspected breach.
• Each business entity may maintain one active account unless we agree otherwise in writing.

4. Acceptable Use

You agree that you will not, and will not permit anyone to:

• Use the Service in violation of any applicable law, regulation, or third-party right;
• Make calls that are fraudulent, deceptive, harassing, threatening, or that impersonate any person or entity without authorisation;
• Send unsolicited bulk or “spam” calls, or contact individuals who have asked not to be contacted;
• Use the Service to collect sensitive personal information without a lawful basis and appropriate safeguards;
• Interfere with, disrupt, or attempt to gain unauthorised access to the Service or its underlying systems;
• Reverse engineer, decompile, or resell the Service except as permitted by law;
• Use the Service to build a competing product or to circumvent usage limits or billing.

We may suspend or terminate access, with or without notice, where we reasonably believe these Terms have been breached or where continued use poses a risk to the Service, other users, or third parties.

5. AI Calling Compliance and Consent

You are solely responsible for ensuring that every call placed or received through the Service complies with the laws of Zambia and of any other jurisdiction in which you or the call recipient are located. In particular, you agree to:

• Disclose the use of AI. Clearly inform call recipients, at the start of each call, that they are speaking with an automated artificial-intelligence agent.
• Obtain recording consent. Where calls are recorded or transcribed, provide notice and obtain any consent required under applicable law before recording begins.
• Respect opt-outs. Honour do-not-call and unsubscribe requests promptly, and maintain your own suppression list.
• Call at reasonable hours and observe any calling-time restrictions that apply to your recipients.
• Have a lawful basis for contacting each recipient and for processing their personal data.

We provide tools to help you meet these obligations, but we do not provide legal advice and you remain responsible for your own compliance. You should consult qualified legal counsel about the rules that apply to your use case.

6. Payments, Top-Ups, and Billing

The Service is offered on a prepaid and/or subscription basis. Fees, call rates, and plan details are shown at the point of purchase. Unless stated otherwise, all amounts are in Zambian Kwacha (ZMW).

• You can fund your account by topping up using supported payment methods, including Airtel Money, MTN MoMo, Zamtel Money, and credit or debit cards.
• Usage-based charges (such as per-minute call charges and phone number fees) are deducted from your balance as they are incurred. It is your responsibility to maintain sufficient balance for your intended usage.
• Prepaid balances and usage charges are non-refundable except where required by law. Mobile-money and card transactions are subject to the terms and fees of the relevant payment provider.
• We may change pricing on a prospective basis with reasonable notice. Applicable taxes and levies are your responsibility.
• If a payment fails or is reversed, we may suspend the Service until the balance is settled.

7. Intellectual Property

We retain all right, title, and interest in the Service, including its software, models, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. You retain ownership of the content and data you provide, and you grant us the limited licence needed to operate the Service, including processing call audio, transcripts, and configuration on your behalf. Any feedback you provide may be used by us without restriction.

8. Service Availability

We work to keep the Service available and reliable but do not guarantee uninterrupted operation. The Service may be affected by maintenance, updates, or factors beyond our control, including third-party telephony, network, or payment-provider outages. We may modify or discontinue features with reasonable notice where practicable.

9. Data Protection and Privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. For personal data of your call recipients and customers, you act as the data controller and we act as your data processor; you are responsible for having a lawful basis and appropriate notices and consents in place.

10. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. AI systems can produce inaccurate or unexpected output, and you are responsible for reviewing and supervising how your agents are used.

11. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the amount you paid to us for the Service in the three (3) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Lenga Technologies Limited and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your calls, your content, or your breach of these Terms or of applicable law, including telecommunications and data-protection laws.

13. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate your access for breach of these Terms, non-payment, suspected fraud, or risk to the Service or others. On termination, your right to use the Service ends. Provisions that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, and indemnities) will continue to apply.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by posting the updated Terms with a new effective date or by notifying you through the Service. Your continued use after the changes take effect constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the Republic of Zambia, without regard to conflict-of-laws principles. The courts of Zambia will have jurisdiction over any dispute arising out of or relating to these Terms or the Service, subject to any mandatory rights you may have under applicable law.

16. Contact Us

Questions about these Terms can be sent to us via our contact page. LamyaAI is operated by Lenga Technologies Limited, incorporated in the Republic of Zambia.